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Delivery Information

At Buy Smarte, we ship all brand new products Australia wide and offer competitive rates to regional and remote parts of Australia. Please enter your postcode into the shipping calculator to obtain a shipping quote on the checkout page. Otherwise you may contact us for a postage quote prior to purchasing any item which does not currently offer free shipping.

Buy Smarte offers direct shipping to your door using various carriers depending on your location. As such, a physical street address must be provided for all orders as we cannot delivery to PO Boxes. At Buy Smarte, we offer you added peace of mind by having every item insured against loss, damage and theft whilst in transit at no extra charge.

Buy with confidence with the Buy Smarte 100% Seller Protection Guarantee!

All items are usually dispatched from our warehouse within 1-5 working days of receiving cleared payment and we also welcome pay on pick up directly from our Sydney showroom at no extra charge. However prior arrangements must be made if you wish to do so.

Customers will be provided a tracking number once items have been dispatched. As all deliveries (other than those delivered by our own team) are made via courier, it is important to ensure someone is available on the day of delivery as a signature will be required.

Delivery times vary depending on your location however please allow up to 14 working days to receive your goods although it will generally be sooner.

Please ensure you utilise the tracking information online to ascertain the whereabouts or approximate delivery date of your item. You must contact us only once you have spoken to the respective carrier company to establish an enquiry. The "enquiry number" must be provided in order for us to assist you better.

PLEASE NOTE: Currently, we can only ship Factory Second Whitegoods to Sydney Metro only!

FRIDGE DOOR REMOVAL: It is the customers responsibility to ensure dimensions of both the fridge and doorways and any thoroughfares are checked prior to placing an order. If doors require removal a $80 fee will be charged. Please contact us if you require further information.

FRIDGE DELIVERY: The standard delivery charge for fridges to the Sydney Metropolitan area starts from $59.90. If the delivery men are required to go up flights of stairs, there will be an additional charge of $30 per flight of stairs. It is the customer's responsibility to ensure that this advice is given prior to delivery as in some cases 3 men may be required. If this information in not provided prior to the day of delivery, we reserve the right to refuse delivery into the home.

 

Delivery & Installation Limited liability 

  -We cannot deliver to a post office box (PO Box), parcel locker, Locked Bag address or similar service; 

  -Our delivery vehicle must be able to park safely within 20 metres of the access point of the delivery location and the delivery address must at all times be safe, clean and free of risk (eg hazards and pets securely restrained).   

  -We reserve the right to refuse to deliver if this condition is not met;   

  -Delivery times and dates are estimates only and are subject to weather, traffic, postal contingencies, the actions of our agents and other factors, therefore

  -we cannot guarantee delivery on the date we arrange with you;

  -We will take reasonable care during delivery, however delivery of appliances inherently carries with it a risk of damage (eg wet or scratched floors, scuffed walls). To the extent permitted by law, we are not liable for any damage caused to property during delivery, including as a result of our or our driver's negligence;

  -All deliveries must be accepted at the delivery address by you or your nominee as advised in advance. You or your nominee must be a person at least 18 years of age, have photographic and/or credit card identification as authorised prior to delivery and be able to sign for receipt of your goods. Buy Smarte reserves the right to request the credit card holder to be present at delivery from time to time;

  -The Customer must notify Bing Lee within 24 hours of delivery of any damage to Goods or if the Goods are inconsistent with the Customer's order. Failing such notice, and to the extent permitted by law, the Customer will otherwise be deemed to have accepted the Goods.

  -If you or your nominee authorised in advance with us is not present at the time of delivery, your goods will not be delivered and an additional delivery charge will apply if the goods need to be redelivered;

  -All notebooks, desktops and televisions with a sale price over $500 will have insurance included in the delivery price; and

  -Nothing in this document will exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy mandated or otherwise implied by law, including under the Australian Consumer Law, which cannot by law be excluded, restricted or modified. To the extent there is such a term, it is severed but only to the extent necessary to conform with the applicable law.

 

STANDARD DELIVERY & INSTALLATION:

Buy Smarte offer a delivery service for all your whitegoods (dishwashers, fridges, washing machines) and TV purchases.

This is a standard Door to Door delivery and is our standard delivery service.   This service provided includes taking your purchased product from our store or our central warehouse to your nominated delivery address. Door to Door delivery is available on all products listed for sale and purchased online on our website.

We do our best to provide you with a delivery at a time and date of your choice (excludes Weekends & Public Holidays)

In some cases removal of packaging may be available.

  • Removal of old appliances (charges apply, Old appliance must be disconnected prior to installation)

Standard Delivery Cost (All delivery quotes can be obtained by entering your postcode into the shipping calculator on each individual product page)

(This service is currently only available within the Sydney Metropolitan Area. Contact us for more information.)

TV PREMIUM DELIVERY & INSTALLATION:

Buy Smarte offer a premium delivery service which includes:

  • Delivery at a time and date of your choice
  • Setup & installation of your goods 
  • Programming of your devices if required
  • Supply & Install pre-purchased wall mount (for TVs 22" - 65" only). Brackets sold seperately starting from $49.
  • Removal of old appliances (charges apply)

Up to 60" - $179.00 | 65" and over $299

(This service is currently only available within the Sydney Metropolitan Area. Please Contact us for more information.)

OLD APPLIANCE REMOVAL SERVICE:

Buy Smarte can remove your old whitegoods:

$25 (Washers, D/Washers) / $30 (Fridges) / $30 (Large TV's) / $20 (Small TV's & HiFi's)

Washers and dishwashers must be disconnected prior to our arrival as we provide "Straight-swap" installations only. This is a FREE COURTESY service and does not involve any plumbing or carpentry works which may be required. Please ensure you have all connections detached and soiled surfaces cleaned.

(This service is currently only available within the Sydney Metropolitan Area. Please Contact us for more information.)

If you have any other questions in relation to the delivery of your goods, please don't hesitate to contact us.

-The Buy Smarte Team-