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Factory Second Grading

Television amd Sound Systems Grading

A+ Grade
The item is like Brand New, its guaranteed not to have had prior use. It most likely has original plastic covers, labels, and accessories are all brand new.
An item of this grading most likely has had carton damage and the product’s seal has been broken to inspect the condition of the content and under A+ Grade the item itself has no marks, damage or any other imperfections.
Other than any warranty limitations outlined, this item will be similar to a Brand New item purchased

A Grade
This item presents as New. There are no cosmetic imperfections on the screen or frame of the TV. This TV is 100% free from any display defects such as dead pixels or other panel imperfections.
An item graded as A are generally not previously used items but it is possible that it’s a change of mind in which case it may have very minor prior use. A very small % of A grades could have extensive use but appear in New condition and hence maintain an A grade.
The grading doesn’t consider the stand, remote or back of the TV even though it is generally assumed that these accessories are also as New. If important then contact us and we can specifically check and report on the condition of these accessories

A- Grade
This item has a very minor cosmetic imperfection(s) such as light rub marks on the screen/frame (check the listing for specific defects listed) but its free from any Panel fault (no dead Pixel, line defects or back lighting issues).
Any defects on a A- Graded TV will not interfere with the viewing enjoyment.

B Grade
This item has minor cosmetic imperfections such as scratch or rub mark on the screen/frame (check the listing for specific defects listed) but its free from any Panel fault (no dead Pixel, line defects or back lighting issues).
Any defects on a B Graded TV will not interfere with the viewing enjoyment.
We generally do not sell B grade TVs

C Grade
TVs graded as C usually have a minor display fault such a one or more dead pixels or minor back lighting faults (uneven back lights) etc Please refer to specific fault outlined.
We do not sell C grade TVs

D Grade
This item has a major display fault. It can have 1 one or more vertical or horizontal Line defects.
We do not sell D grade TVs

ExDisplay Model or Floor Models
TV Units that have been used as display models in retail stores generally can have dust built up as well as 1000s of hours of prior usage. Please note, we do not sell Ex-Display models as we consider these as heavily used.

*Please Note: With all gradings, some non-essential accessories can be missing. (Some can have HDMI, Optical Cable or Wall mounts missing but in some cases they are there). If the accessories are important then contact us first so that we can open, inspect and report back.

Fridge Grading

A+ Grade
This fridge is graded as Brand New. It most likely had a carton damage which resulted in damage to the sides or back of the item (in some cases no damage at all). In many cases minor cosmetic imperfections are caused once the item is unboxed and in which case it will be reported on the listing.
This item has never had prior use and most likely still has all the Styrofoam inside, labels, plastic wrapping to protect the doors from getting scratched. (Generally, not always)
This grading does not take into account the back or sides of the Fridge as assumed the fridge will be used within an enclosure. If the fridge is free standing or certain sides are visible then specifically check with us for a condition report on these.

A Grade
This fridge has not had prior use and generally presents as New but it could have very minor cosmetic imperfections which will be outlined on the listing.
A fridge of this grade may be Ex Demo in which case it may have minor scuff marks or wear & tear from having been handled.

A- Grade
This fridge has not had prior use and generally presents as New but it could have a few minor cosmetic imperfections which will be outlined on the listing.
A fridge of this grade may be Ex Demo in which case it may have minor scuff marks or wear & tear from having been handled.

B Grade
This fridge may be refurbished or can be graded as B due to high number of cosmetic imperfections (refer to the listing for specifics). A fridge of this grade most likely has had minor prior use where it was returned as change of mind or returned due to minor fault which would be rectified (refurbished)

C Grade
Used fridges in average condition.
We do not sell C grade fridges

 

What is a Factory Second Product and how do these become Factory Second?

Significant number of products become Factory Second by simply being returned to the Manufacturer/retailer that sold the item. Items are returned for many reasons such as Product arrived with fair Damage to its packaging (item perfect in condition), Scratch & Dent in transit, change of mind, item having arrived Dead on Arrival (DOA), Not as described or does not perform as specified and finally products failing in the first couple of weeks of use whereby they are replaced and not repaired under warranty.

All returned items are distributed to a few appointed agents by the manufacturer who will wholesale and manage the warranty of the item. Each State usually has an appointed agent and as such Factory Second items need to be returned to the Appointed Agent that the item is being managed. For this reason, we do not sell Bulky Factory Second items outside the Sydney area due to their Geographical warranty restrictions. Customers picking up Factory Second items and transporting them outside the Warranty area are responsible for safe transportation of these back for warranty.

We are unaware the history of these item and the reality is that the history of items is unknown. A vast number of items are returned, processed, tested (repaired if required), graded and packaged before the opportunity list is presented to us. While the grading of Factory Seconds is Vast, at Buysmarte we tend to trade in the top tier quality only (Known as the premium layer).

All Factory Second product’s Warranties are managed by an Authorized and appointed repairer by the manufacturer in Sydney. These products are predominantly for sale locally within Sydney region as customers are responsible for return of the product to the repair centre if product Service is required. In some cases where customers outside the Sydney region purchase these products, the customer must do so with the clear understanding that the responsibility of returning of the product to the Sydney repair centre is with the customer. 

Some Factory Second items are back to base and others come with onsite warranty.