Pickup by appointment only.  Call: 1300 913 000

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Frequently Asked Questions

Do you have a showroom where we can inspect the goods?

From it's inception in 2012, Buy Smarte progressively outgrew it's retail/showroom in Punchbowl with 90% of orders generated from online for delivery nationally, the business required growth via several warehouses and drop ship methodology by mid 2018.

The business opted to close its retail store and focus on several small satellite warehouses that serve the current online climate better. Customers are welcome to place their oreders online and opt to pickup from our Sydney Warehouse by appointment.

 

Do you still sell factory seconds or just Brand New?

At Buy Smarte, we have out grown Factory Second products due to substantial increase in sales and demand of Brand new products. From time to time, we may offer a handful of high grade factory second items but generally we are focused on selling Brand New products with standard manufacturer warranty.

  

How does the warranty work?

Brand new products come with standard manufactures warranty and there are no limitations whatsoever.

Factory second products generally come with 12 months manufacturer's warranty or manufacture appointed repair centre warrranty unless otherwise specified. Support contact details can be found by clicking here. Most factory second TVs come with a 12 month back to base warranty unless otherwise specified.

Many factory second bulky goods such as Washers or Fridges have Sydney onsite warranty only. Outside Sydney requires the product to be sent back to Sydney for warranty repair and as a result we avoid selling these products outside the Sydney region.

If your item is dead on arrival (DoA), faulty or not as described, please contact us within 7 days of receiving your goods so we can organise a replacement within 28 days or earlier upon stock availability. Please visit our warranty page for further information.

Buy Smarte will also cover the cost of shipping both ways if your item is faulty or Dead on Arrival (DoA) so you know you're 100% covered! Shop with confidence today!

 

I'm having trouble purchasing online. Am I doing something wrong?

Not to worry, just follow these simple steps:

1. Choose your product you'd like to purchase and select the warranty period you require.

2. Click on the green coloured "Add to Cart" button.

3. Check your shopping cart and make sure all the items you'd like to purchase are in.

4. Enter your postcode and select your delivery method.

5. Then click on the orange "Proceed to checkout" button and follow the prompts.

If you're still having trouble, please contact one of our friendly team members so we can guide you through the process.

 

Do you offer the removal of old unwanted goods?

Unfortunately, we currently do not offer removal service as we utlise external courier services.

 

Who provides the extended warranty/Care Plan and what's involved?

Extended warranty is provided by Bright Side Cover whom are a reputable insurance provider with service agents all over Australia. The warranty covers service, parts and labour with a replacement no-lemon guarantee up to the maximum value of your cover if you experience the same fault three times.

The warranty is unconditional whereby no excess fees are payable upon lodgement of your claim(s).

Upon purchasing extended warranty from us, you will be provided with a Welcome booklet, Proof of purchase and the terms and conditions in relation to the cover provided by Bright Side Cover.

 

What is a Factory Second?

Factory second products can be either:

  • Carton Damaged
  • Ex-demo / Display
  • Returns with no Faults Found / Missing Parts
  • Missing Original Packaging
  • Minor Cosmetic Blemishes / Small Ding
  • Factory Reworked

 

How do I track my item?

You will be provided with a tracking number for all items sent via courier. An automated email will be sent to the address provided at checkout once the item has been booked in for dispatch. Please allow up to 14 days for the delivery of your item although it's generally much shorter than this. You must also ensure someone is home on the day of delivery to avoid potential redelivery fees the carrier may charge.

Small items are sent via Registered Post where the applicable shipping costs have been paid.

 

Item says "Out of Stock", can you order more in?

Of course we can! When an item says it's "Out of Stock" it generally means the item is temporarily out of stock. Due to the limited stock availability with some popular items, we'll do our best to minimise the dissapointment by constantly replenishing our stock ASAP. The best thing to do is contact us directly to place an order or enquire as to how long it'll take before the item you're after will be available again.  All we require is a 20% deposit to secure your item as we work on a "first in, best dressed policy" with in-demand items.

 

Item says "Available To Order", What does this mean?

Available to Order generally means that the product is currently not in our warehouse and needs to be ordered from our supplier for delivery to us and then to you, or direct to you from our Supplier. We advertise these items as 4-7 business days in dispatch however most items will dispatch much faster but in some cases much slower than 7 business days so this is to be used as a guidline only. If you are under time pressure, it is best to contact us for an exact ETA before placing your order.

What if I change my mind?

We will happily provide an exchange or refund if you have changed your mind about an item. Return delivery costs and restocking fees will be the responsibility of the customer. More information can be found under our Returns & Exchanges policy page.

 

Can I buy with confidence? How do I know my transaction is safe?

Absolutely. At Buy Smarte, we offer a 100% Buyer Protection Guarantee whereby if your item is lost, stolen or damaged during transit we will simply replace your item with an identical one subject to product availability within 14 days from the date of the incident. Please contact us to lodge your claim so we can help resolve any issues with you.

All credit card payments are processed via eWay's industry leading encrypted software which means your details are not stored or accessible by anyone. Your credit card details are 100% safe when shopping at Buy Smarte!