Inspection by appointment only.  Call: 1300 913 000


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Frequently Asked Questions

Do you have a showroom where we can inspect the goods?

Buy Smarte Opened its doors in 2012 operating from the physical retail store in Canterbury Road, Punchbowl. By June 2018, 90% of all orders were online for delivery nation-wide and had outgrown its 240Sqm of space and a backup warehouse. The business has relocated to a 2000sqm warehouse that is more functional with its current business model. The warehouse is located in Bonds Street, Riverwood NSW which is only a 5 mins drive from previous location but access to public is limited by appointment only (Monday to Friday, 9 till 4pm)

Please contact us to make an appointment if you wish to pickup or inspect an item.


Do you only sell factory seconds?

At Buy Smarte, we sell both brand new and factory second products at the lowest price possible. 

You will find the condition of the item at the bottom of each item's page or you may need to contact us for a condition report (if factroy second)


What is a Factory Second?

Factory second products can be either:

  • Carton Damaged
  • Ex-demo / Display
  • Returns with no Faults Found / Missing Parts
  • Missing Original Packaging
  • Minor Cosmetic Blemishes / Small Ding
  • Factory Reworked

Unless otherwise stated in the ad, all factory second televisions come complete with all inclusions and are in perfect condition with no scratches or defects and backed by the same 12 month period as a brand new television.


How does the warranty work?

Brand new products come with standard manufactures warranty and there are no limitations whatsoever.

Factory second products generally come with 12 months manufacturer's warranty or manufacture appointed repair centre warrranty unless otherwise specified. Support contact details can be found by clicking here. Most factory second TVs come with a 12 month back to base warranty unless otherwise specified.

Extended warranty is a valuable option for brand new and factory second products. Well worth the investment.

Many factory second bulky goods such as Washers or Fridges have Sydney onsite warranty only. Outside Sydney requires the product to be sent back to Sydney for warranty repair and as a result we avoid selling these products outside the Sydney region.

If your item is dead on arrival (DoA), faulty or not as described, please contact us within 7 days of receiving your goods so we can organise a replacement within 28 days or earlier upon stock availability. Please visit our warranty page for further information.

Buy Smarte will also cover the cost of shipping both ways if your item is faulty or Dead on Arrival (DoA) so you know you're 100% covered! Shop with confidence today!


I'm having trouble purchasing online. Am I doing something wrong?

Not to worry, just follow these simple steps:

1. Choose your product you'd like to purchase and select the warranty period you require.

2. Click on the green coloured "Add to Cart" button.

3. Check your shopping cart and make sure all the items you'd like to purchase are in.

4. Enter your postcode and select your delivery method.

5. Then click on the orange "Proceed to checkout" button and follow the prompts.

If you're still having trouble, please contact one of our friendly team members so we can guide you through the process.


Do you offer the removal of old unwanted goods?

We can provide removal of old unwanted goods for a small fee of $30 however you must advise us prior to the day of delivery. A removal fee of $60 may be charged if the item is more than 60kgs or access to the property involves one flight of stairs exceeding 8 steps or has narrow thorougfares 


Who provides the extended warranty and what's involved?

Extended warranty is provided by Lumley Insurance and underwritten by Wesfarmers General Insurance Limited. Lumley are a reputable insurance provider with service agents all over Australia. The warranty covers service, parts and labour with a replacement no-lemon guarantee up to the maximum value of your cover if you experience the same fault three times.

The warranty is unconditional whereby no excess fees are payable upon lodgement of your claim(s).

Upon purchasing extended warranty from us, you will be provided with a Welcome booklet, Proof of purchase and the terms and conditions in relation to the cover provided by Lumley Insurance.


How do I track my item?

You will be provided with a tracking number for all items sent via courier. An automated email will be sent to the address provided at checkout once the item has been booked in for dispatch. Please allow up to 14 days for the delivery of your item although it's generally much shorter than this. You must also ensure someone is home on the day of delivery to avoid potential redelivery fees the carrier may charge.

Small items are sent via Registered Post where the applicable shipping costs have been paid.


Item says "Out of Stock", can you order more in?

Of course we can! When an item says it's "Out of Stock" it generally means the item is temporarily out of stock. Due to the limited stock availability with some popular items, we'll do our best to minimise the dissapointment by constantly replenishing our stock ASAP. The best thing to do is contact us directly to place an order or enquire as to how long it'll take before the item you're after will be available again.  All we require is a 20% deposit to secure your item as we work on a "first in, best dressed policy" with in-demand items.


What if I change my mind?

We will happily provide an exchange or refund if you have changed your mind about an item. Return delivery costs and restocking fees will be the responsibility of the customer. More information can be found under our Returns & Exchanges policy page.


Can I buy with confidence? How do I know my transaction is safe?

Absolutely. At Buy Smarte, we offer a 100% Buyer Protection Guarantee whereby if your item is lost, stolen or damaged during transit we will simply replace your item with an identical one subject to product availability within 14 days from the date of the incident. Please contact us to lodge your claim so we can help resolve any issues with you.

All credit card payments are processed via eWay's industry leading encrypted software which means your details are not stored or accessible by anyone. Your credit card details are 100% safe when shopping at Buy Smarte!