Terms and Conditions

This web site is owned and operated by Riverglen Group Pty Ltd T/A Buy Smarte (ABN 53 652 366 357) and will be referred to as "We", "our" and "us" in the Terms and Conditions set out on this page. “You” means the person or entity that uses this site. Your use of this web site constitutes your agreement to abide and be bound by these Terms and Conditions.

We reserve the right to alter, add to or delete to these Terms and Conditions from time to time without notice. By continuing use of this website you agree to be bound by these changes. Whilst we are not obligated to notify you of any changes, we will notify you of any significant changes. At the same time, please feel free to check this page from time to time to familiarise yourself with the current version of these Terms and Conditions.

These Terms and conditions shall by governed by and construed in accordance with the laws of New South Wales.

Orders

We will only accept orders on this web site by persons over the age of eighteen (18). By placing an order on this web site, you acknowledge that you are at least 18 years old.

We sell and ship products within Australia only.

By placing an order on this website, you make an offer to us to purchase the goods you have selected based on these Terms and Conditions. Information contained on this web site constitutes an invitation to treat and does not constitute an offer by us to sell any goods. Buy Smarte reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion. We confirm acceptance of your order when you receive a “Complete” status on your order confirming your order has been dispatched with any relevant tracking details.

In rare occasions we may advertise a product with an inaccurate price due to typo or system error, if we receive an order where the price was marked incorrectly, we will immediately cancel and refund your order. You will be notified of the cancellation and proof of refund will be emailed to you.

All orders placed on this site are in Australian Dollars (AUD).

All prices quoted on this site are inclusive of GST.

Availability

All items advertised on this web site are subject to availability. Any items which are represented as “In Stock” on our website may not be available from time to time due it being sold either in-store, eBay or any other selling platform Buy Smarte may engage. However we will notify you as soon as possible if the item you ordered is not available by email or telephone, and provide you with the option of a similar product, have it back ordered, provide a store credit or a full refund. In any such event we apologise for the inconvenience this may cause and we will work together with you to ensure any issues are rectified  at the first available opportunity.

Products that are marked as "Avaiilable to Order" generally means that the product is currently not in our warehouse and needs to be ordered from our supplier for delivery to us and then to you, or direct to you from our Supplier. We advertise these items as 4-7 business days in dispatch however most items will dispatch much faster but in some cases much slower than 7 business days so this is to be used as a guidline only. If you are under time pressure, it is best to contact us for an exact ETA before placing your order.

Pickup From Our Warehouse: We utilize several warehouses and therefore stock may need to be transferred to our pickup warehouse and therefore we will advise you when stock is ready for collection. 

Delivery of your goods

Pickup is not available on orders paid with Paypal.

Orders are shipped within 1-7 days from our warehouse. Stock availability is subject to your location. Please allow up to 10 days for your order to arrive via courier event though this will be generally sooner.

All confirmed orders are sent using a tracking number from the various carriers we rely on to dispatch your goods. Our Standard shipping using courier companies is to your Building's door service, contact us if this is not suitable for you to discuss options and additional costs. Please visit the relevant carrier’s site to track and trace your order using the tracking number provided to you via email.

Goods are delivered by Australia Post and various carriers depending on the size of the item and also your location. We also deliver in our own trucks for all bulky goods within the Sydney metropolitan area.

If you need to change any delivery details, please advise us by phone or email at least 1 day in advance. Change of address is not permitted once your order has dispatched and is in transit.

We reserve the right to charge for the cost of redelivery if you are not home on the designated day of delivery.

Warranty

All Brand New products at Buy Smarte come with a minimum 12 Months Manufacturer’s Warranty. You may contact the manufacturer directly in relation to any warranty claims.

All Factory Seconds products at Buy Smarte come with a 12 Months Back to Base Warranty through the authrozsed factory second dealership unless otherwise specified.

All Factory Second Products come with a back to base warranty therefore you must retain the original packaging in the unlikely event the item must be returned to us under warranty. We will not accept responsibility for any loss or damage suffered if you do not comply with the Returns & Exchanges Policy as well as the Terms and Conditions set out on this page.

Customers are encouraged to refer to the product user manual first to help troubleshoot any issues which may occur. We can also be contacted to help troubleshoot any issues. In the unlikely event that there is no-fault found or if the fault is due to user-error, then a No-Fault Call Out Fee of $150 including GST will be charged. 

It is the customer’s responsibility to understand the terms and conditions of warranty prior to purchasing any products.

Limitation of Liabilities

Buy Smarte shall not be liable in contract or in tort for any loss or damage suffered and consumer rights are limited to those set out under these Terms and Conditions and under statute. To the extent permitted by applicable laws, Buy Smarte does not accept any liability for:

- any damage or injury of any kind caused by the use or misuse of products purchased from us

- errors, mistakes or inaccuracies on the website

- failing to act on any information contained on or referred to on this web site or any linked website

- unauthorised access to or use of our secure servers, personal information and financial information stored on these servers

- any interruption or cessation of transmission to or from our web site

- any bugs, viruses, Trojans or other harmful code or communications which may be transmitted to or through this web site or by any third party.

Statutory conditions and warranties apply. These Terms and Conditions do not exclude us from those statutory conditions and warranties. For more information about your rights as a consumer, please see the ACCC website.

Indemnification

By using this web site, you agree to indemnify Buy Smarte and its employees, representatives, affiliates, directors, officers, managers, shareholders and agents (the “Parties”) exempt from any damage, loss, or expensive (including without limitation, reasonable legal costs and expenses on a full indemnity basis) incurred by you or by the Parties arising from any claim, demand, suit, action or proceedings by any persons against you or the Parties where such loss or liability arises out of, in connection with or in spect of your use of this web site any breach by you of these Terms and Conditions and any goods purchase by you from Buy Smarte.

Site Errors

Product prices and availability are subject to change without notice. We correct errors as discovered but we reserve the right to revoke any stated offer subject to unintentional errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card/PayPal charged.

Delivery & Installation Limited liability 

  -We cannot deliver to a post office box (PO Box), parcel locker, Locked Bag address or similar service; 

  -Our delivery vehicle must be able to park safely within 20 metres of the access point of the delivery location and the delivery address must at all times be safe, clean and free of risk (eg hazards and pets securely restrained).   

  -We reserve the right to refuse to deliver if this condition is not met;   

  -Delivery times and dates are estimates only and are subject to weather, traffic, postal contingencies, the actions of our agents and other factors, therefore

  -we cannot guarantee delivery on the date we arrange with you;

  -We will take reasonable care during delivery, however delivery of appliances inherently carries with it a risk of damage (eg wet or scratched floors, scuffed walls). To the extent permitted by law, we are not liable for any damage caused to property during delivery, including as a result of our or our driver's negligence;

  -All deliveries must be accepted at the delivery address by you or your nominee as advised in advance. You or your nominee must be a person at least 18 years of age, have photographic and/or credit card identification as authorised prior to delivery and be able to sign for receipt of your goods. Buy Smarte reserves the right to request the credit card holder to be present at delivery from time to time;

  -The Customer must notify us within 24 hours of delivery of any damage to Goods or if the Goods are inconsistent with the Customer's order. Failing such notice, and to the extent permitted by law, the Customer will otherwise be deemed to have accepted the Goods.

  -Nothing in this document will exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy mandated or otherwise implied by law, including under the Australian Consumer Law, which cannot by law be excluded, restricted or modified. To the extent there is such a term, it is severed but only to the extent necessary to conform with the applicable law.

Problems or questions

If we become aware of any ongoing concerns or problems with our web sites or problems arising as a result of using our website, please let us know as we will take these issues seriously and will work to address these concerns.

 

Customer Support Team – 1300 913 000 / info@buysmarte.com.au